IVR - significado y definición. Qué es IVR
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Qué (quién) es IVR - definición

VOICE OR TONE USER INTERFACE
Audio response unit; IVR; Interactive Voice Response; Ivr; Network Interactive Voice Response; Guided speech IVR; Guided Speech IVR; Automated response unit; IVR system; IVR Server

IVR         
Interactive Voice Response (Reference: CTI)
IVR         
Interactive Voice Response         
<communications> (IVR) <communications> A telecommunications system, prevelant with PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines. User input is retrieved via DTMF tone key presses. When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server which may allow for automated transactions and {data processing}. (15 Sept 1997) (1997-09-21)

Wikipedia

Interactive voice response

Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems.

IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and ACD, call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well.

Ejemplos de uso de IVR
1. Information about Dubai Zoo, public parks, horticulture services and environmental issues are also available on IVR.
2. "We will soon upload information about Dubai library on IVR.
3. He said many new topics of inquiry were added recently to the IVR service.
4. IVR service Adib adds two more languages Standard Chartered UAE has added Hindu and Urdu to its phone banking interactive voice response (IVR) service the first international bank in the UAE to do so.
5. Currently, information about more than 220 services offered by the municipality are available on the IVR number÷ 8004567.